The Airports Council International named Queen Alia International Airport, located in Ammann, Jordan, the best airport in the Middle East, as well as the most improved in its 2014 Airport Service Quality awards.
A new 100,000-square-meter, 14 gate passenger terminal building was completed in May 2013. Expansion to the energy-efficient terminal is underway, and the airport is expected to accommodate 12 million passenger annually by 2015.
Louis Berger is providing independent engineering services for the rehabilitation and expansion of the facility. Since the project began in 2008, the firm has been working continuously under four contract extensions.
To be eligible for the annual ASQ awards, an airport must have participated in the survey every month of the year. The survey is conducted according to the airport’s sample plan, which was developed by ACI and ensures a representative sample of the airport’s flights, destinations and passenger groups. The annual awards program represents passengers’ views on key service indicators at more than 300 airports worldwide, and is based on the passenger’s full experience, from check-in to departure.