Kenya’s principal aviation facility, Jomo Kenyatta International Airport, was named fifth-best airport in Africa by the Airports Council International. Louis Berger, in association with Ammann & Whitney and Runji & Partners Ltd., is performing design reviews and construction supervision services for the construction of a greenfield terminal at the airport in Nairobi. The facility expansion is expected to increase the airport’s capacity to 13 million passengers annually.
To be eligible for the annual ASQ awards, an airport must have participated in the survey every month of the year. The survey is conducted according to the airport’s sample plan, which was developed by ACI and ensures a representative sample of the airport’s flights, destinations and passenger groups. The annual awards program represents passengers’ views on key service indicators at more than 300 airports worldwide, and is based on the passenger’s full experience, from check-in to departure.