• active duty personnel waiting to board at Baltimore-Washington International Airport
  • inside of Baltimore-Washington International Airport terminal
  • Department of Defense passengers
  • active duty personnel waiting to board at Baltimore-Washington International Airport
  • female guard getting boarding pass
  • troops being welcomed back
Louis Berger keeps military moving at Baltimore airport

The Baltimore/Washington International Thurgood Marshall Airport is not only a hub for business and leisure travel in the United States, but is a key gateway for military personnel in the Washington, D.C., area.

Challenge
The significant transit of active duty, reserve, guard and retirees of the military through the nation’s capital region demands airport service similar to what commercial travelers receive.

Solution
The U.S. Transportation Command (USTRANSCOM) engaged Louis Berger to serve the approximately 45,000 Department of Defense passengers who use BWI Thurgood Marshall Airport each year.

The airport staff overseen by Louis Berger ensures that passengers, pets and baggage pass smoothly through the international gateway at BWI.

Sporting classic Air Mobility Command blue uniforms, the Louis Berger team provides a sharp and professional look while serving AMC and DoD passengers and their families, with a premium on comfort.

Louis Berger meets the challenges of managing a part-time work force, thanks in part to employees’ flexibility and top-notch training. Innovative resource management has lowered costs without compromising service.